Last Updated: 2026 – 07 – 17
1. Introduction
Gold Coast Pool Restorations (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the Privacy Act 1988(Cth) and the Australian Privacy Principles (APPs).
By using our website (www.goldcoastpoolrestorations.com.au) and submitting your details, you consent to the practices described in this policy.
2. Information We Collect
We collect information that you voluntarily provide to us when requesting a quote or contacting us. This includes:
Identity Data: Name.
Contact Data: Phone number, email address, and physical address (of the pool location).
Project Data: Details regarding your pool type, condition, and service requirements.
Technical Data: IP address, browser type, and cookies (via Google Analytics and advertising pixels).
We may also collect this information when you contact us directly by phone call or SMS.
3. How We Use Your Information
We use your data to match your enquiry with one suitable specialist from our vetted partner network, enable them to contact you directly about a quote, improve our website and customer service, and comply with our legal obligations.
4. Disclosure of Information
We share your enquiry details with one matched specialist from our vetted, QBCC-licensed partner network, chosen based on your location and the type of work required — this is how we connect you with the right person for your quote. We do not sell your details to data brokers, advertisers, or businesses outside our vetted specialist network. We may share generic, aggregated demographic data not linked to you personally with analytics or advertising providers.
5. Data Retention
We retain your enquiry details for as long as reasonably necessary to facilitate your referral and resolve any follow-up questions, and in any case for no longer than 12 months from your last contact with us, after which they are deleted or de-identified.
6. Your Rights
You can ask us what personal information we hold about you, request a correction, or ask us to stop contact and delete your details. Contact us using the details below. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
7. Cookies & Tracking
Our website uses “cookies” to enhance the user experience. You may choose to set your web browser to refuse cookies. We may use third-party services, such as Google Analytics and Google Ads, which use cookies to serve ads based on your prior visits to our website.
8. Data Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: hello@goldcoastpoolrestorations.com.au